Privacy Policy

1. Information we collect

We may collect the following types of information:

• Contact information: your name, home or business address, email address, and phone number.

• Service information: details about your rugs, pickup and delivery addresses, service history, and any special care instructions you provide.

• Payment information: billing details processed securely through our payment processor. We do not store full card numbers.

• Website usage data: IP address, browser type, pages visited, and referral source, collected via cookies and analytics tools.

• Communications: messages, emails, or text messages you send us.

2.1 Promotional Notifications

How we obtain your consent

By checking the SMS opt-in box on our website contact form, service intake form, or at pickup, you agree to receive text messages from America's Rug Cleaning at the mobile number you provide. The opt-in checkbox reads:

Consent to receive SMS messages is not a condition of purchasing any service from ARC.

Types of messages we send

• Service completion notifications: a text message notifying you that your rug cleaning is complete and your rug is ready for pickup or out for delivery.

• Appointment reminders: reminders about scheduled pickup or delivery windows.

• Service updates: updates about the status of your rug during the cleaning process.

• Promotional messages: occasional offers, seasonal specials, or loyalty program updates. These are sent infrequently and only to customers who have opted in.

Opting out

You may opt out of SMS messages at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further texts. You may re-opt in at any time by texting START to our number or by checking the opt-in box on any future service form.

Help

Reply HELP to any text message for contact information and support options. You may also reach us directly at (602) 858-1800 or at americasrugcleaning@gmail.com.

Carriers

Message and data rates may apply. ARC is not responsible for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, U.S. Cellular, and others. Carrier support for SMS programs may vary.

2.2 Service Notifications

How we obtain your consent

By checking the SMS opt-in box on our website contact form, service intake form, or at pickup, you agree to receive text messages from America's Rug Cleaning at the mobile number you provide. The opt-in checkbox reads:

Consent to receive SMS messages is not a condition of purchasing any service from ARC.

Types of messages we send

• Service completion notifications: a text message notifying you that your rug cleaning is complete and your rug is ready for pickup or out for delivery.

• Appointment reminders: reminders about scheduled pickup or delivery windows.

• Service updates: updates about the status of your rug during the cleaning process.

• Promotional messages: occasional offers, seasonal specials, or loyalty program updates. These are sent infrequently and only to customers who have opted in.

Opting out

You may opt out of SMS messages at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further texts. You may re-opt in at any time by texting START to our number or by checking the opt-in box on any future service form.

Help

Reply HELP to any text message for contact information and support options. You may also reach us directly at (602) 858-1800 or at americasrugcleaning@gmail.com.

Carriers

Message and data rates may apply. ARC is not responsible for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, U.S. Cellular, and others. Carrier support for SMS programs may vary.

3. Email communications

How we obtain your consent

By providing your email address and checking the email opt-in box on our website contact form or service intake form, you agree to receive email communications from America's Rug Cleaning. The opt-in checkbox reads:

Consent to receive email communications is not a condition of purchasing any service from ARC.

Types of emails we send

• Service notifications: confirmation of pickup or delivery, service completion notices, and invoices.

• Appointment reminders: upcoming pickup or delivery window reminders.

• Care and education: rug care tips, cleaning guidance, and seasonal recommendations.

• Promotional emails: occasional offers, new service announcements, or loyalty program updates.

Opting out

You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link in the footer of any email we send, or by emailing us directly at americasrugcleaning@gmail.com with the subject line "Unsubscribe." Transactional emails related to active service orders (e.g., invoices, completion notices) may still be sent as necessary to complete your service.

4. How we use your information

We use the information we collect to:

• Schedule, perform, and complete your rug cleaning service

• Communicate with you about your service, including via SMS or email if you have opted in

• Process payments and maintain billing records

• Respond to inquiries and provide customer support

• Send service reminders, promotions, or program updates (with your consent)

• Improve our website, operations, and service quality

5. How we share your information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service providers: vendors who help us operate our business (e.g., SMS platform providers, email platforms, payment processors, scheduling software) under confidentiality agreements. These providers are not permitted to use your data for their own marketing purposes.

• Legal compliance: when required by law, court order, or governmental authority.

• Business transfers: in the event of a sale or merger of ARC, your information may be transferred as part of that transaction. We will notify you before your data is subject to a materially different privacy policy.

6. Data retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS and email opt-in records are retained for a minimum of four years in accordance with applicable compliance requirements.

7. Your rights and choices

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information, subject to legal retention requirements

• Opt out of SMS communications at any time (see Section 2)

• Opt out of email communications at any time (see Section 3)

To exercise any of these rights, contact us using the information in Section 10.

8. Cookies and website analytics

Our website uses cookies and similar tracking technologies to understand how visitors use the site and to improve your experience. You can control cookie settings through your browser. Disabling cookies may limit some site functionality. We may use Google Analytics or similar tools; data collected is aggregated and not tied to your name or contact information.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Contact us

11. Changes to this policy

We may update this privacy policy from time to time. When we do, we will revise the "last updated" date at the top of this page. For material changes, we will notify you by email or SMS (if you are opted in) at least 10 days before the change takes effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.